Refund & Cancellation Policy

1. Cancellation by Customer:

Due to the perishable nature of freshly prepared restaurant meals, orders placed via the QR digital menu can only be cancelled before the restaurant kitchen accepts or begins preparation of the food items. Once kitchen preparation has started, order cancellation is at the sole discretion of the restaurant manager.

2. Order Rejection or Non-Availability:

If an item you ordered is out of stock, or if the restaurant is unable to fulfill your order, the restaurant will cancel the item/order, and a 100% full refund will be initiated automatically.

3. Quality or Missing Item Disputes:

In case of missing items, spilled food, or serious quality concerns, please notify the on-floor restaurant staff immediately. If verified, the restaurant admin will initiate an instant partial or full refund through the Dexzo merchant terminal.

4. Failed or Debited Transactions:

If an amount is deducted from your bank/UPI account but the order is marked as failed or not acknowledged by the system due to network drops, the amount is automatically reversed by the payment gateway (Razorpay/Cashfree) within standard banking turnaround times.

1. Subscription Cancellation:

Restaurants can cancel or downgrade their Dexzo software subscription plan at any time through their Admin Dashboard (`/admin/upgrade`) or by emailing support@dexzo.in. Upon cancellation, your service will remain operational until the end of your paid billing cycle.

2. 7-Day Money-Back Guarantee (First Time Subscribers):

We offer a 7-day satisfaction refund guarantee for newly registered restaurants on their initial plan activation. If Dexzo does not meet your business requirements, submit a refund request within 7 calendar days of plan activation for a full refund.

3. Non-Refundable Items:

One-time physical hardware costs (such as acrylic QR stands, table display cards, or on-site hardware setup charges) are non-refundable once delivered.